Refund Policy

1. General Principles

• Refunds are not guaranteed unless allowed under airline or fare rules.
• Many promotional, Basic Economy, or discounted tickets are strictly non-refundable.
• Refunds apply only to bookings made and issued through our platform or where advisory/consultation services have been provided.
• All service fees, consultation fees, and processing charges are non-refundable.

2. DOT 24-Hour Refund Rule (U.S. Bookings)

For flights to, from, or within the United States, passengers may receive a full refund if:

• The booking is made at least 7 days before departure, and
• The cancellation occurs within 24 hours of booking.

Outside this window, refunds are subject to airline and consolidator rules.

3. Non-Refundable Tickets

• Most Basic Economy and heavily discounted fares are non-refundable.
• If non-refundable, potential options may include:
  • Airline-issued travel vouchers.
  • Rebooking with applicable penalties and fare differences.
• We cannot override airline or consolidator restrictions.

4. No-Show Policy

• Failing to check in or missing your flight results in “no-show” status.
• No-show tickets are typically 100% non-refundable.
• Exceptions apply only if permitted by specific fare rules.

5. Refund Processing & Timelines

• Refund requests must be submitted in writing to our customer support team.
• All refunds require airline and/or consolidator authorization.
• Processing times vary, typically 6–12 weeks or longer.
• All refunds are credited to the original form of payment.
• We are not liable for delays caused by airlines, consolidators, or financial institutions.

6. Refund Methods: Cash vs. Vouchers

• Refunds may be issued by airlines as:
  • Cash refunds, or
  • Travel vouchers/credits with restrictions.
• The customer must accept the type of refund granted by the airline.
• Vouchers cannot be converted into cash through our platform.

7. Multi-Airline & Interline Bookings

• Tickets involving multiple airlines may have separate refund rules per segment.
• The most restrictive fare rule applies to the entire ticket.
• Partial refunds may be issued if only certain segments qualify.

8. Force Majeure & Extraordinary Events

• Events such as weather issues, strikes, pandemics, or government restrictions may affect refund eligibility.
• Airlines may issue travel credits instead of cash refunds during such events.
• We are not responsible for losses resulting from force majeure situations.

9. Chargebacks & Disputes

• Customers must contact us before filing a chargeback with their bank.
• Unauthorized chargebacks may result in account suspension or legal recovery actions.
• Service fees remain non-refundable even if a chargeback is initiated.

10. Refunds for Consultation & Advisory Services

We offer independent advisory services which include:

• Submitting refund or compensation claims.
• Communicating with airlines/consolidators on behalf of customers.
• Guidance regarding EU261, DOT, Montreal Convention, and airline-specific rules.

Strict Terms:

• Written or digital authorization required before we act.
• If recovery is successful, a service fee up to 30% of the recovered amount applies.
• Consultation fees are non-refundable even if recovery is unsuccessful.
• Credits, vouchers, or compensation issued directly to the customer still count as recoveries and are subject to service fees.

11. Non-Refundable Items

• Service and processing fees.
• Airline or consolidator penalties.
• Seat selection, baggage, or ancillary services.
• Consultation or advisory service fees.

12. Customer Responsibilities

• Review all fare rules before completing a booking.
• Provide accurate information when requesting refunds.
• Submit requests promptly to avoid ticket expiration.
• Understand that refunds are governed by airline and consolidator policies—not solely by Flyfare Tech LLC.

13. Consumer Protection Compliance

• U.S. Bookings: DOT refund rules apply.
• EU Flights: EC Regulation 261/2004 rights may apply.
• International Flights: Montreal Convention or applicable local laws may govern compensation/refunds.

We process claims in accordance with global consumer protection laws.

14. Governing Law

This Refund Policy is governed by the laws of the State of California, United States, along with applicable international aviation regulations.